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Certass, is a Competent Person Scheme covering the installation of replacement windows, doors and associated glazing products in domestic properties, and is licenced by the Department for Communities and Local Government. Certass was established in 2006 and is dedicated to raising standards in the glazing industry. Membership of Certass enables contractors to self-certify installations as an alternative to submitting a building notice or using a local authority approved inspector.

Buy with confidence

Buy with Confidence

In response to concerns about 'rogue traders' which are often highlighted in the media, a partnership of Local Authority Trading Standards Services have taken a groung-breaking step by putting together the Buy With Confidence Scheme. The scheme provides consumers with assurance that approved businesses have given their commitment to trading fairly. Every approved business has undergone a series of detailed checks before being approved, including a full audit of all trading practices, all staff members being CRB checked, along with 10 references from randomly selected previous/existing customers.

Mark Robbins Improvements Ltd were one of the first companies in Somerset to be approved by the scheme. 

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TrustMark is a quality mark which operates a framework under which 30 plus scheme operators work in the RMI (Repair, Maintenance and Improvement) sector, including trade associations, local government trading standards teams, and independent scheme operators. These schemes are approved to carry the TrustMark logo and recruit reputable and trustworthy tradesmen. This enables the TrustMark scheme operators to promote improved RMI sector standards, and tackle related issues such as better enforcement. All of these scheme operators are audited annually by TrustMark, to ensure processes, standards and complaint procedures are being maintained.

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Contractors registered with QANW are in the position of being able to "insurance back" their guarantees. This means that their guarantees are protected by an insurance policy, underwritten by an onshore, UK-based, FSA-registered insurer. In the event that the installer ceases to trade, and is unable to honour the terms of their written guarantee, the insurer (QANW) and its agents take the place of the contractor, and the policy of insurance takes the place of the written guarantee.

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System supplier Duraflex is one of the largest extruders of PVCU profile for the window industry in the UK. Backed by over twenty years of experience in the window and door sector, Duraflex create the ideal environment for innovative product design, quality production, reliable logistics and all the necessary consumer support services.

All products confirm to British and European standards surrounding manufacture and performance. The 'Secured by Design' accreditation for products and hardware is a unique achievement which fully justifies policies of continuous quality control and development.

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 Smarts aluminium

Smart Aluminium Systems is one of the UK's leading suppliers of bespoke extrusions with a reputation for innovation, design expertise, technical competence and quality. The extrusion press utilises state of the art production planning software to minimise production waste and energy use whilst maximising production and the efficient use of aluminium billet. All waste aluminium from the extrusion process is captured and sent for recycling into primary aluminium billet.

To assure you of the quality of our products, our PVCU window and door systems achieve the following accreditations  2_110